Refund policy
Hassle-Free Returns with MyMullies
At MyMullies, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help. Here is everything you need to know about our return policy.
Eligibility
- Items must be returned within 30 days of receipt.
- Items must be in their original condition, unused, and in the original packaging.
- Certain items, such as personalized products or items marked as final sale, are not eligible for return.
How to Initiate a Return
- Contact us: email support@mymullies.com to initiate your return. Please provide your order number and the reason for the return.
- Receive return instructions: we will reply with detailed return instructions and a return authorization number.
- Pack your items: securely pack the items in the original packaging, including all tags, accessories, and documentation.
- Ship your return: follow the instructions we provide to ship your return back to us. We recommend using a trackable shipping method.
Refunds
- Once we receive your return, please allow 5-7 business days for us to inspect and process your return.
- Refunds will be issued to the original form of payment. It may take an additional 3-5 business days for the refund to appear on your account, depending on your bank or credit card issuer.
Return Shipping Costs
- If the return is due to a MyMullies error (for example, wrong item or defective product), we will cover the return shipping costs.
- For all other returns, the customer is responsible for return shipping costs.
Exchanges
If you would like to exchange an item for a different size or color, email us at support@mymullies.com to arrange the exchange. We will provide instructions on how to return the original item and ship the new item to you.
Non-Returnable Items
The following items are not eligible for return:
- Personalized items
- Final sale items
- Items without original packaging or tags
Damaged or Defective Items
If you receive a damaged or defective item, please email us right away at support@mymullies.com. We will work with you to resolve the issue quickly with a replacement or refund.
Contact Us
Email: support@mymullies.com
Mailing address: MyMullies, 9308 S 1st St, Apt 1533, Austin, TX 78748